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Bookable Resource

Search for, register and pay for bookable resources.

Overview

If enabled, the bookable resource feature allows you to search for bookable resources (eg. services, accommodation, events) and book them by selecting from custom variations (such as number of guests) and date ranges.

Topics

Topic Description
For Buyers Search for, register and checkout a bookable resource.
For Sellers Manage bookings made within the system.

Please, make sure to read end user documentation in order to get understanding of what the ecommerce feature allows users of your site do. Also it describes some general principles of how various parts of the ecommerce feature work, which may be useful for you as well.


For Buyers

Bookable Resources

Register and checkout a bookable resource. You can find bookable resources via the search interface.

Bookable Resource


Register

You can register for a bookable resource from the bookable resource detail page.

  1. Complete the appropriate details in the Booking Details section.
  2. Click the Add to Cart button to complete your booking.

Register


Dates
  1. Select dates from the calender for which you want to book the resource.
  2. You will receive an alert if the resource isn't available on the dates you selected and booking will be disabled.

Dates


Options
  1. Select the required booking options (such as number and type of guests).

Options


Checkout
  1. Click the cart icon in the navbar to begin the checkout process.
  2. Review your cart and click the Checkout button.
  3. Add booking resource specific details during the checkout flow.

Checkout


Remove Booking from Cart

See ecommerce for more details.


Bookings

Manage your bookings:

  1. Login to your account.
  2. Click the user menu in the logged in navbar and select My Profile.
  3. From the left hand sidebar menu select Bookings > View Bookings.

Bookings


View Bookings

  1. Access your user profile dashboard to view Bookings.
  2. Click the ID number of the booking you wish to view.
  3. Preview the booking detail page.

View Bookings


Edit Bookings

  1. Navigate to the Booking Detail Page and click the Edit Booking button to edit a booking.
  2. Navigate to the Booking Detail Page and click the Edit Booking Items button to edit the items within a booking.
  3. Edit the booking from the booking detail page.
  4. Click Save
  5. Modify Payment if required.

Info

If you edit a booking or request the site owner to edit a booking then you will receive an updated booking invoice via email.

Edit

Edit Booking


Edit Booking Items

  1. Click the pencil icon to edit an item that was booked.
  2. Click the rubbish bin icon to remove an item that was booked.
  3. Click the Add Booking Item link to add a new item to the booking.
  4. Don't forget to Save your changes.

Edit Booking Items


For Sellers

Bookable Resources

Manage bookable resources added to the system by accessing your user profile dashboard:

  1. Login as an administrator.
  2. Click the user menu in the logged in navbar and select My Profile.
  3. From the left hand sidebar menu select **Offer Types** > My **Offer Types** (eg. My Campsites).

Bookable Resource


Add Bookable Resource

  1. Access your user profile dashboard to view bookable resources.
  2. Click Add **Offer Type** button (eg. Add Campsite).
  3. Save the offer.
  4. Return to the Edit **Offer Type** screen to add offer options and pricing.
  5. Add Options.
  6. Add Suboptions to Options.

    Add Bookable Resource

  7. Add Pricing.

  8. Click Save.

    Add Bookable Resource Pricing


Edit Bookable Resource

  1. Access your user profile dashboard to view bookable resources.
  2. Click the settings icon for the bookable resource you wish to edit.
  3. Select Edit from the dropdown menu.
  4. Make changes to the bookable resource and click save.

Edit Bookable Resource


Bookable Resource Availability

Closed Days

Set the days which the bookable resources are closed for bookings.

  1. Access your user profile dashboard.
  2. Click Closed Days from the left hand menu and select the dates which your bookable resources are closed for booking.

Bookable Resource Availability


Check Availability for a Resource
Frontend

To view which resources are available on a certain day or days you can do so via the front end search panel.

  1. Click the Search icon in the top right of the navbar to access the search page.
  2. Enter the dates for which you want to see the campsites available for booking.
  3. Click the Search button.

Bookable Resource Availability


Bookings

Manage bookings received within the system.

  1. Login as an administrator.
  2. Click the user menu in the logged in navbar and select My Profile.
  3. From the left hand sidebar menu select Bookings > View Bookings.

Bookings


View Bookings
  1. Access your user profile dashboard to view Bookings.
  2. Click the ID number of the booking you wish to view.
  3. Preview the booking detail page.

View Bookings


Edit Bookings

  1. Access your user profile dashboard to view Bookings.
  2. Click the ID number of the booking you wish to edit.
  3. Edit the booking from the booking detail page.
  4. Click Save
  5. Modify Payment if required.

Edit Bookings


Add Guest
  1. Access your user profile dashboard to view Bookings > View Bookings.
  2. Click the ID number of the booking you wish to add a guest.
  3. Click the Edit Booking Items button and edit the item to add a guest.
  4. Click Save.
  5. Modify Payment if required.

Edit Booking

Add Guest


Remove Guest
  1. Access your user profile dashboard to view Bookings > View Bookings.
  2. Click the ID number of the booking you wish to add a guest.
  3. Click the Edit Booking Items button and edit the item to remove a guest.
  4. Click Save.
  5. Modify Payment if required.

Edit Booking

Add Guest


Add Booking

  1. Access your user profile dashboard to view Bookings.
  2. Click the Add Booking button.
  3. Enter the booking details.
  4. Click Save.
  5. Manually request a payment if required.

Add Booking


Take Cash Payment
  1. Access your user profile dashboard to view Bookings.
  2. Click the ID number of the booking you wish to mark as paid.
  3. Change the Payment Status of the booking to Paid.

Add Booking Cash Payment


Modify Payment

Note

Feature planned in roadmap. Documentation to be updated.

Refund
Stripe

As a seller, if you are using the Stripe Payment Gateway, then you can use the Stripe Dashboard to refund the charge to the customers. To refund a charge via the Dashboard:

  1. Find the charge to be refunded in the Payments overview page.

  2. Click the ... icon to the right of the charge. From the resulting menu, select Refund payment.

    Stripe Refund Overview

  3. By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.

  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

    Refund Editor

  5. Click Refund.

    Refund Payment Details

You can also manually send an email to notify the customer about this refunded charge.

  1. In the payment details page, click the Send receipt.

    Send Refund Receipt

  2. Enter the customer email then click Send. You can enter multiple email addresses separated by commas.

    Send Receipt to Email

  3. An email will be sent to the customer to confirm the refund.

    Refund Email Example


Additional Charges
Stripe

If you need to charge additional amounts to customers after editing a booking (such as if the customer request an additional guest is added) you may do so via your Stripe dashboard.

  1. Select Customers from the left hand sidebar menu of your stripe dashboard.
  2. Click the name of the customer for which you want to add an additional charge.
  3. Scroll down to the Payments section and click + Create payment.
  4. Add the new payment details.
  5. Click the Charge customer button.

Stripe Additional Charges Customers

Stripe Additional Charges Payments

Stripe Additional Charges Payments