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Ratings, Reviews & Feedback

Overview

This feature allows users to rate, provide reviews and feedback between different beings/entities.

Examples:

  • Users can review/rate each other (eg. Travellers can review other Travellers)
  • Users can review/rate other Users' objects (eg. Customers can review Sellers' products)
  • Users can review/rate flows in the system (eg. Customers can review Orders processing)
  • and many more

Topics

Topic Description
Peer Review System Review offers after you have purchased or joined.
View Offer Reviews View reviews that have been provided by other users on offers or profiles.

Depending on what you are trying to do documentation for the feature is split into the following roles.


Peer Review System

Review offers after you have purchased or joined.

Review Dashboard

To access your review dashboard (if enabled):

  1. Select My Profile menu item from logged in user dropdown menu.
  2. Select Reviews menu item from left hand sidebar menu.
  3. Access outstanding, given, received and expired reviews by navigating between tabs at the top of the table.

Reviews Dasbhoard


Outstanding Reviews

Outstanding reviews are reviews you have been requested to provide (and not provided within the time frame) after you have interacted with an offer in the system.

  1. Select Outstanding tab at top of Review Dashboard table.
  2. Click Submit Review button for an outstanding review you wish to add and you will be taken to a new page to provide the review you wish to submit.

Outstanding Reviews


Given Reviews

Given reviews are reviews that you have provided on offers within the system.

  1. Select Given tab at top of Review Dashboard table.
  2. You have the ability to edit or delete the review you provided within the given time frame. When the time has elapsed the review will be locked for changes and the public portion of the review will be published.
  3. Click Review Feedback button to see the corresponding review provided by the user whos offer you interacted with.

Given Reviews


Received Reviews

Received reviews are reviews which other users have provided for your profile or your offers within the system.

  1. Select Received tab at top of Review Dashboard table.
  2. Click Review Feedback button to see the review you have received.
  3. Click Submit Review to submit a corresponding review to the review you have received and you will be taken to a new page to provide the review you wish to submit.
  4. You have the ability to contact the reviewer within the given time frame. When the time has elapsed the review will be locked for changes and the public portion of the review will be published.

Received Reviews


Expired Reviews

Expired reviews are reviews that you did not provide within the specified time frame and you are no longer able to submit.

  1. Select Expired tab at top of Review Dashboard table.
  2. A lock icon is displayed on the reviews as the review is expired.

Expired Reviews


Provide Review

If reviews are enabled on the platform you are using, you will automatically be prompted to provide a review after interacting with an offer (eg. purchasaing a product or joining an event) within the system. You will receive an email notification requesting you to review the offer. You can provide a review on an offer by following the link provided in the notification email or by accessing your Review Dashboard. You will have a limited time to submit a review.

  1. Click the Submit Review button on an Outstanding or Received review or by clicking the appropriate link in the review notification email.
  2. Click the star rating you wish to provide on the review. (eg. if you want to provide a 3 star review click the 3rd star and the star rating will be highlighted to show this selection).
  3. Provide feedback in the fields provide.d
  4. Click the Submit button.

Provide Review


Preview Review

  1. You can preview reviews that you have received by clicking the Review Feedback button from the Received Reviews tab of your user dashboard.
  2. You are able to contact the reviewer within the remaining open time period if you wish to discuss the reveiw they have provided before the public version of the review is made public and added to your offer or profile.

Preview Review


View Offer Reviews

If enabled for tenant platform, you can view reviews that have been provided by other users on offers or profiles:

  1. Navigate to an offer or profile for which you want to see reviews provided.
  2. If enabled, click the Review menu item in the left hand sidebar menu (or scroll down the page) to view ratigns and reviews.

View offer reviews